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Customer Success Manager - Bidbrain

We launched Bidbrain earlier this year and have already a series of clients live on the platform. Bidbrain's client base is constantly growing, and we are looking for a CSM to join our fantastic team.
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SaaS & Google Shopping experience wanted. This position is open for someone who already knows their way around customer success & sales, preferably complex and technical. Experience from Google Shopping / Product Listing Ads (PLAs), SaaS or marketing software sales is a great merit here.

Team. You will work in a team with mixed experience who will look to you for advice. We encourage this, sales can be competitive and that's good, but first and foremost we are a team. We succeed when we all succeed.

Rapid change. You must feel comfortable working in a chaotic environment that changes fast, where the information is opaque at times. We are in a phase of growth, and hope that you will be contributing to setting strong habits and routines in the team we are building.

Market & customers. We are moving on a relatively new market and many of the customers we have love our product, others have very basic knowledge around the whole industry. We want to help more businesses succeed with their online sales.

Your daily work in short

  • Build and nurture relationships with the clients
  • Meet & beat monthly quota goals for upsales 
  • Owning the entire Customer Success process with training, advising, tailoring solutions, map out potential account size, make a plan for the account and ultimately optimise and grow the account to full potential
  • Build and iterate on Customer Success material
  • Log events in our CRM, and other administrative tasks

Your responsibilities

Customer focused

  • Primary customer contact
  • Onboarding new customers
  • Long term customer relationship management
  • Owning the entire Customer Success process from training, advising, tailor solutions, find potential growth and strategically plan the account journey to reach its full potential 
  • Ensure customer KPI’s, strategy and goals are met
  • Ensure customer commitment to product
  • Ensure customer service quality
  • Upsells and cross-sells
  • Develop, build and implement CSM materials that we need. Eg presentations, reports, processes etc.
  • Log your activities and goals in the CRM system
Internal responsibility, reporting & communication
  • Long term scaling
  • Internal feedback on potential performance issues, possible improvements to product and customer satisfaction 
  • Follow up, measure and meet Bidbrain's budget goals on your customer portfolio
  • Liaise between internal functions throughout customer journey to ensure goals are met and issues resolved
  • Be the voice of the customer internally 

We consider it an asset with multiple languages but also believe that most customers of this calibre are approachable in English.

 

Contribute your feedback. The Bidbrain platform has great potential with a growing number of satisfied customers, but we want to take things even further! We are continuously developing the product, and want your feedback from the field to be a contribution in this. 

Ideally you will rapidly wrap your head around the foundations, opportunities and limitations of the platform, so that you can begin prospecting for what we could do, not only what we do today. 


Starting date: As soon as possible
Reports to: Head of Customer care
Location: Stockholm/flexible remote

Additional information

  • Remote status

    Flexible remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

The Team

HQ @ Stockholm

Kungsgatan 64
111 22 Stockholm Directions [email protected] View page

Why Work Here?

We do what we do because we truly believe that for great deals to happen the right people need to meet the right products and services. We are that intersection. The marketplace where this can happen. 

Getting to where we are has been a lot of hard work. To manage well we provide our people with a number of benefits we believe to be supportive in our everyday:

  • Great Colleagues

    We believe that the strongest perk any employer can offer is great people to work with.

    We hold ourselves and others to a high standard.

  • Food - We love it

    We serve breakfast in the office daily.

    We began as a recipe site and the fridge is still always loaded. Breakfast? Snack? Go for it, help yourself.

  • Stay Healthy, Stay Strong, Stay Productive

    We have friskvårdsbidrag for all our people.

    We firmly believe that a healthy mind and body provide us with the best conditions for performance.

  • Pick your gear

    We're not a corporate giant, and understand that your gear is your work environment. We'll ask you what kind of computer/phone + extras you need, and generally meet those requirements.

  • Responsible Employer

    We see that life is a marathon, and offer a fair pension plan with all our full time positions. It's important that you feel safe and taken care of in the long run with us.

The Workplace

To pull off growing into a heavy-weight champion within Lead Generation, we work to attract the best at what they do and provide them an environment to excel in.

We expect a lot from our people, and we match that expectation with perks and opportunities.

We work in a modern flexible manner, located in stellar offices at iOffice in the city centre of Stockholm.

As an employer, Speqta is generous with daily breakfast, flexible hours, home/remote mix and other perks.

Already working at Speqta?

Let’s recruit together and find your next colleague.

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